Contact Us at Mazda Canada: Here’s how

FREQUENTLY ASKED QUESTIONS FOR OWNERS

You require a letter from Mazda Canada certifying your vehicle’s compliance with all safety and emissions standards. Mazda Canada Inc. only processes request forms for vehicles that were distributed and sold as new in Canada. Requests are processed in the order they arrive, with processing time being approximately 30 calendar days from the day of receipt. For vehicles originally distributed and sold as new in the USA, please access the International Import/Export Request Form at the Mazda North American Operations website or contact their Customer Experience Center at 1(800)222-5500 for more information. To receive documentation for a vehicle sold as new in Canada, you must obtain and complete an Export/Import Request Form. Once completed, Mazda Canada Inc. head office in Richmond Hill. If you have any problems downloading this document, please contact the Customer Relations Department of Mazda Canada Inc. at 1(800)263-4680 for assistance.

Mazda Unlimited Mileage Warranty and Mazda New Vehicle Limited Warranty do not provide for a courtesy vehicle. Customers who purchased Mazda Added Protection extended warranty receive the benefit of a rental vehicle while their vehicle is in for a warrantable repair. See the Mazda Added Protection section for details of the program and rental coverage limitations.

Find out if you qualify for Mazda’s Grad Program.

To learn more about Mazda Recalls, visit our Mazda Information Recall Centre.

To learn more about Mazda Connect, visit our Mazda Connect page.

MAZDA ELECTRIFIED

CONTACT US

WE’D LOVE TO HEAR FROM YOU

HOURS OF OPERATION

CALL TOLL FREE

1-800-263-4680

MAILING ADDRESS

24/7 ROADSIDE ASSISTANCE

1 (877) 756-2932

IMPORTING VEHICLES

VEHICLES SOLD IN

CANADA

VEHICLES SOLD IN THE

USA

FREQUENTLY ASKED QUESTIONS FOR OWNERS